(Version October 2023)

This document shows you how Ypsomed and, if applicable, group companies and service providers process personal data of website visitors.

Collection and use of personal data

Some personal data of Website visitors is collected automatically, while other personal data is provided to us directly by visitors.

We will only process your personal information for the purposes and reasons specified in this Policy:

Fulfillmen of our services:

  • Processing and answering your questions and enquiries;
  • Registration and sending of newsletters and media mailing lists you registered for;
  • Registration and maintenance of your user account;

Based on consent:

  • Advertising and market and opinion research;
  • Statistical analyses to improve our Internet pages;
  • Consents according to cookie banner.

All declarations of consent that you have given Ypsomed for the processing of personal data can be revoked at any time without stating reasons.

Pursuing the legitimate interests of Ypsomed:

  • to tailor the offer on our website to the interests of the visitors or to improve the website in general;
  • to maintain the security of our websites;
  • to identify and correct errors or technical difficulties of our websites.

To comply with legal and regulatory requirements.

Automatically collected personal data

Server log files

Our Websites log all inquiries and accesses by visitors to our Websites and automatically store this information as server log files. Server log files are used on an aggregated or anonymized basis to analyse how you interact with the Website.

The following information is logged in this way:

  • the pages you visit
  • the time you access the Website
  • information about your computer (including its operating system, browser and browser version) and its location
  • how you arrived at the Website; and
  • IP address used (if necessary, and only in anonymized form)

Use of cookies

For our website to function properly, we place cookies on your device, which are temporarily stored on your hard drive. Cookies serve to adapt the offer on our website better to your interests or to generally improve the offer based on statistical analyses. We base this procedure on our legitimate interest.

In the Cookies Settings in the footer of our website you can find a list of cookies that we use on our website. By default, only the necessary cookies are activated. Via the Cookies Settings you determine whether you allow the setting of additional cookies when visiting our website. You can adjust your preferences at any time via the Cookie Settings.

Newsletter provider

Evalanche (SC-Networks GmbH, Enzianstrasse 2, Starnberg, Germany), our provider for email marketing, places cookies for anonymous statistical surveys. For the development of meaningful interest profiles, Evalanche obtains the consent of the visitor in advance. The statistical evaluation is performed by using hashing. This precludes the assignment of the information collected (tracking information and cookies) to a specific visitor. The data obtained can only be used for quantitative statistical analyses.

Share buttons on social media platforms

Our websites may contain share buttons for various social media platforms. These allow our visitors to share the content of our websites on a social media platform. However, a contact between you and the social media platform is only established when you click on one of the share buttons. Please note that the social media platforms collect personal data as soon as you have established a connection to the social media platform by clicking on the share button. For more information on how the social networking platforms process personal data, please refer to the privacy notices of the social media platforms.

Personal data visitors provide us

At times, you may provide us with your personal information in order to

  • subscribe to our newsletter, media mailing lists,
  • when you utilize the contact form on the Websites, or
  • when you register for a user account. Access to some websites may be password protected.

For such services we collect you name and email address. In connection with the requested service, we may collect further information such as profession, therapy details or your interest in certain topics.

We use the information about your profession and the therapy data to display the content intended for you. If required by law, we will verify your details before sending you the access data.

Duration of data storage

When your personal information is no longer needed by Ypsomed for the purposes described in this Policy, or legally permissible reasons, we will securely delete of or anonymize your personal information. Ypsomed is subject to various legal retention and documentation obligations, therefore we may continue to retain visitors' personal data for a certain period of time even after they have left the website or terminated their user accounts.

  • The log files of the web and mail servers are irrevocably deleted after 7 days.
  • The data of your enquiries are deleted as soon as the relevant facts have been conclusively clarified, unless contractual or legal obligations preclude deletion.
  • Your newsletter profile will be deleted as soon as you have unsubscribed from all newsletters or you expressly request deletion via our contact form.
  • We will delete your data on the web server as soon as you cancel your user account, unless there are contractual or legal obligations to the contrary.