As the central interface between toolmaking and production, the Service Center ensures that our injection molding tools function reliably from approval to end-of-life. With extensive technical expertise and a high level of commitment, our colleagues work daily to carry out repairs quickly, ensure production readiness, and guarantee the long-term quality of the tools.
Whether it is coordinating and carrying out repair work on injection molding tools, ensuring spare parts order management, or modifying existing injection molding tools in production, the Service Center is there to help.
A Strategic Interface
In recent years, the role of the Service Center has evolved significantly: from a reactive repair service to a central point of contact for production sites worldwide:
Today, we not only act as executors and coordinators of repairs, but also as a strategic interface between production, tool development, and external partners – with the aim of minimizing downtime, improving processes, and ensuring the long-term availability of tools.
says Elias Wermuth, Manager Tool Manufacturing.
Diverse Tasks With a High Level of Responsibility
In day-to-day business, the Service Center performs a wide range of essential tasks in the field of toolmaking that are indispensable for smooth operation: It coordinates and carries out repair work on injection molding tools, ensures that urgently needed spare parts are available on time, and is the first point of contact when technical problems need to be solved in the production environment. Modifications or changes to tools currently in use in production are also supported and adjusted as necessary.
A Team of Doers
The Service Center team consists of a balanced mix of toolmakers and planners. This combination enables them to carry out practical repair and conversion work on the tools as well as efficiently handle the numerous administrative and coordination tasks in the background.
Good teamwork on an equal footing is particularly important to the team – characterized by mutual trust, helpfulness, and open communication.
Only when we can rely on each other can we remain solution-oriented and quick in stressful situations,
according to the team's opinion.
Proud of What Remains
When asked what the team is particularly proud of, the answer is clear: it is the tools that run flawlessly in production again after complex repairs or optimizations. Projects in which sustainable solutions have been found through technical skill, perseverance, and teamwork shape the Service Center's self-image.
In addition, cross-location collaboration shows how regular coordination, personal exchange, and mutual understanding create a reliable partnership.
